Terms of Service

1. Service scope

Dental restoration and denture fabrication collaboration for clinics: case submission, technical review, quotations, fabrication, quality progress, shipping, receipt, evaluation and remakes.

Materials, structure, shade, lead time and quotation require complete files and technical review; a specific plan or delivery date is not promised before review. Clinics are responsible for patient authorisation, clinical prescriptions, suitability, fitting and final clinical use. Technical review and fabrication collaboration do not replace clinical care. Provide necessary case files only to authorised people involved in that case, not the entire patient record by default.

2. Agreements and charges

Browsing does not purchase a service or accept new charges. Scope, actual price and currency, term and delivery conditions must be clear before purchase. This page does not create undisclosed features, charges, automatic renewal or deadlines. A separately valid order or project agreement governs that order without removing non-excludable statutory rights.

3. Acceptable use and responsibility

Use accounts and information lawfully and with authorisation. Do not infringe privacy, intellectual property or other rights; attack systems; steal credentials; bypass access controls; upload malicious files; or use the service unlawfully. You need an appropriate lawful basis before submitting another person’s information.

4. Interruptions, changes and liability

Maintenance, third-party failures or events beyond reasonable control may interrupt service. Explanations and remedies depend on actual impact; technical readiness is not delivery acceptance. Material changes or discontinuation affecting purchased rights must follow the contract and law. No limitation excludes liability that cannot lawfully be limited or responsibility for intentional misconduct or gross negligence where applicable.

5. After-sales and disputes

Cancellation of custom fabrication depends on technical review, quotation acceptance, material procurement and whether fabrication has started; cancellation is not universally free at any time. For occlusion, shade, fit or damage issues, submit a remake reason and necessary evidence against the original order for review. A request is not approval for a free remake or refund. Responsibility, charges, return arrangements and timing depend on review, the order agreement and applicable law; warranty scope and duration follow the express order terms without removing statutory rights.

For a dispute, first contact us with the product, order or request and relevant facts. If unresolved, lawful remedies through competent authorities or courts remain available. These terms do not restrict lawful complaint, court or jurisdiction rights.